857 Tristar Dr Suite C Webster, Tx 77598
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Effective Date: January 1, 2025
Introduction
BroadTel (“BroadTel,” “we,” “our,” or “us”) is a VoIP service provider offering secure Voice, Fax, and SMS communication services to businesses across the United States.
We value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your data in accordance with applicable privacy laws and industry best practices.
Scope
This policy applies to all personal data collected or processed by BroadTel, including:
- Clients who use our VoIP, Fax, and SMS services
- Employees and contractors working with or on behalf of BroadTel
- Visitors to our website broadtel.net
SMS Consent
BroadTel respects your privacy when it comes to text messaging and marketing communications.
- We do not share your SMS opt-in data or consent status with any third party for marketing or unrelated purposes.
- We may share your SMS data only with trusted third-party service providers (such as telecom carriers or messaging platforms) who assist in message delivery and are bound by confidentiality obligations.
- Your opt-in data and consent status will never be sold or misused.
To opt out of receiving SMS messages at any time, simply reply STOP or UNSUBSCRIBE to any message, or text us at (281) 935-3171. Once your request is received, you will be promptly removed from all messaging lists.
Information We Collect
BroadTel may collect the following categories of personal data:
1. Contact Information
Name, email address, phone number, and physical address.
2. Business & Professional Information
Company name, position, work experience, education, certifications, and related business details.
3. Account & Service Information
Usernames, passwords, subscription details, and communication preferences.
4. Financial Information
Payment and billing details (used only for invoicing purposes).
5. Technical Data
IP address, browser type, device identifiers, and usage logs collected automatically through cookies and analytics tools.
How We Collect Data
We collect information through multiple channels, including:
- Online forms on our website (e.g., contact, signup, or service forms)
- Phone calls, text messages, and email communication
- Customer support interactions
- In-person meetings or business correspondence
How We Use Your Data
We process personal data for the following legitimate purposes:
- To provide, manage, and improve our VoIP, Fax, and SMS services
- To personalize your user experience and enhance service performance
- To process billing and payments
- To communicate with you regarding services, updates, or promotions (with consent)
- To comply with legal obligations and enforce our terms of service
- To maintain business records and ensure system security
Data Sharing and Disclosure
We may share your information only when necessary and only with:
- Service Providers: Trusted vendors who support our operations (e.g., hosting, analytics, telecom platforms).
- Government Authorities: When required by law, regulation, or valid legal process.
- Business Transfers: In the event of a merger, acquisition, or restructuring, your data may be transferred under strict confidentiality safeguards.
We do not sell or rent personal data to any third parties.
Security Measures
We employ advanced administrative, technical, and physical safeguards to protect your data, including:
- End-to-end encryption of sensitive data (e.g., payment and communication records)
- Secure servers and restricted data access
- Regular security audits and backups
- Multi-layer authentication for internal systems
Data Retention
We retain personal data only as long as necessary to fulfill the purposes outlined in this policy, comply with legal requirements, or resolve disputes. Once no longer required, your data will be securely deleted or anonymized.
Your Rights
Depending on your jurisdiction, you may have the right to:
- Access, correct, or delete your personal data
- Withdraw consent for marketing or data processing
- Object to specific data uses
- Request a copy of your data (data portability)
To exercise your rights, contact us at cs@broadtel.net
Policy Updates
BroadTel reserves the right to modify this Privacy Policy at any time. Updates will be posted on our website with a revised “Last Updated” date. Your continued use of our services constitutes acceptance of the revised policy.
Contact Us
If you have any questions, requests, or complaints regarding this Privacy Policy, please contact:
BroadTel Communications, LLC
📍 4510 Prince Pine Trail, Houston, Texas 77059
📞 (281) 426-0000
📧 cs@broadtel.net
🌐 https://broadtel.net
