Established in 2010 and headquartered in Houston, Texas, Broadtel has been a leading provider of Unified Communications as a Service (UCaaS) provider, catering to small to midsize businesses. Specializing in sectors such as healthcare, law, professional services, retail, restaurant, and hospitality. Beyond UCaaS, Broadtel excels in IT support, computer networks, managed IT services, and Artificial Intelligence, ensuring comprehensive solutions for our clients. Committed to customer satisfaction, our friendly customer service distinguishes us in the industry. With competitive and affordable pricing, Broadtel continues to empower businesses with reliable communication and robust IT solutions, making strides in the ever-evolving technological landscape.

Our UCaaS system consists of HIPAA-compliant Voice, Fax, SMS, and Video Conferencing solutions. Broadtel UCaaS system can be used with over fifteen top brands of phone systems with famous names in the industry like Yealink, Cisco, Grandstream, and Polycom. Combined with our mobile and desktop apps, we offer a comprehensive communication solution for our clients.

Our UCaaS platform can be seamlessly integrated with all major CRMs and ERP services like Microsoft Teams, Zoho, Salesforce, HubSpot, and SugarCRM. In healthcare, all major EMRs like ECW, EPIC, Athena, Practice Fusion, OpenDental, and NexTech can be integrated with our Communication Platform, providing comprehensive solutions for the healthcare industry.

Broadtel’s dynamic platform delivers the best of both worlds—secure cloud deployment and robust on-premise options—seamlessly connecting with leading Property Management Systems (PMS) such as Oracle Hospitality Suite (formerly Fidelio), Protel, Casona, Citadel, Shiji, and Logotel. Built on a powerful integration framework, our technology unifies key hotel operations into one cohesive ecosystem, driving consistency, operational efficiency, and an elevated guest experience.

Artificial intelligence (AI) empowers machines to mimic human cognition, enabling them to learn, reason, and make decisions independently. By analyzing vast datasets, AI systems identify patterns, interpret natural language, and perform complex tasks once exclusive to humans. From autonomous vehicles to intelligent recommendations, AI continues to reshape industries worldwide. Broadtel’s advanced AI call center solutions harness this power to deliver real-time responses, flawless consistency, round-the-clock support, and seamless automation that enhances both efficiency and customer satisfaction.